In my 18-year journey in Silicon Valley, particularly during my tenure at Cisco Systems, I had the privilege of leading and mentoring some of the brightest minds in technology. One of the key frameworks that guided my approach was the People, Product, and Process model as outlined in the book “Empowered: Ordinary People, Extraordinary Products” by Marty Cagan and Chris Jones. This model became the cornerstone of my coaching style, helping me foster a collaborative environment where individuals could come together as a cohesive team and achieve remarkable results.

People: The Heart of Innovation

At the core of any successful team are its people. Understanding this, I prioritized getting to know each team member on a personal and professional level. I focused on recognizing their unique strengths, aspirations, and areas for growth. By doing so, I could tailor my coaching to align with their individual needs, ensuring they felt valued and understood.

One of the most impactful strategies I implemented was the creation of personalized career development plans. These plans were not just about setting long-term goals but also about breaking them down into achievable milestones. This approach helped individuals see their progress in real-time and provided them with a clear path to advancement. Regular one-on-one meetings were instrumental in maintaining open communication, addressing concerns, and celebrating achievements, thus fostering a sense of ownership and accountability.

Product: Building Extraordinary Solutions

In the context of product development, I emphasized the importance of understanding the user’s needs and pain points. At Cisco, our goal was not just to build products but to create solutions that would genuinely make a difference. This user-centric approach required cross-functional collaboration, where team members from different departments would come together to share insights and ideas.

To facilitate this, I implemented a full product life cycle program that began with design thinking workshops and customer feedback sessions to generate and validate ideas. During the development phase, agile methodologies ensured iterative progress and adaptability. We meticulously planned the launch with cross-functional coordination, ensuring readiness for market entry. Post-launch, continuous improvement processes and regular reviews of objectives and key results (OKRs) kept the product competitive and relevant. This comprehensive approach ensured that everyone was aligned with the product vision, understood their role, and contributed to delivering solutions that consistently exceeded expectations.

Process: Creating a Culture of Continuous Improvement

Processes are the glue that holds the people and product elements together. At Cisco, I was committed to creating a culture of continuous improvement. This involved implementing agile methodologies that promoted flexibility, iterative development, and regular feedback loops. Agile not only enhanced our ability to adapt to changing market demands but also empowered teams to take ownership of their work and drive improvements proactively.

A key part of this process was the establishment of measurable objectives and key results (OKRs). OKRs provided a clear framework for setting goals, tracking progress, and evaluating outcomes. By regularly reviewing these metrics, we could identify areas for improvement and celebrate successes, reinforcing a growth mindset across the team.

Crafting a System for Career Growth

One of my proudest achievements at Cisco was developing a comprehensive coaching system based on the People, Product, and Process model. This system was designed to help my direct reports focus and track measurable results in their career growth. Here’s how I implemented it:

  1. Individual Development Plans (IDPs): Tailored plans that outlined specific career goals, skill development areas, and actionable steps to achieve them. These plans were regularly reviewed and updated to reflect progress and changing aspirations.
  2. Regular Feedback and Coaching: Structured one-on-one sessions provided continuous feedback, support, and guidance. This ensured that individuals stayed on track and remained motivated. These sessions were opportunities to address challenges, celebrate milestones, and adjust goals as needed.
  3. Mentorship Programs: Pairing less experienced team members with seasoned mentors fostered knowledge sharing and professional growth. This not only helped in skill development but also in building a strong support network within the team.
  4. Skill Workshops and Training: Offering targeted training sessions to help team members acquire new skills and stay current with industry trends. These workshops were tailored to the specific needs of the team, ensuring relevance and applicability.
  5. Recognition and Rewards: Implementing a system to recognize and reward outstanding achievements reinforced positive behavior and encouraged continuous improvement. Celebrating successes publicly helped in building a culture of appreciation and motivation.

By integrating these components into a cohesive system, I was able to create an environment where individuals felt empowered to take control of their career paths. This not only led to personal growth but also contributed to the overall success of the team and the organization.


The People, Product, and Process model has been instrumental in shaping my coaching style and leadership approach. By focusing on nurturing individuals, driving user-centric product development, and fostering a culture of continuous improvement, I was able to build high-performing teams at Cisco that delivered extraordinary results. As I continue my journey

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